Responsible Gaming

Gambling Should Be Entertainment, Not Income

Online casino gaming should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. The odds are always in favour of the casino, and you should only gamble with money you can afford to lose. Set a budget before you play and stick to it.

Age Verification

In New Zealand, you must be 18 years of age or older to gamble at online casinos. We are committed to preventing access by minors. If you are under 18, please do not use online casino services. Parents and guardians are encouraged to use parental controls and monitoring tools to protect young people.

Warning Signs of Problem Gambling

If you recognise any of the following warning signs, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Gambling with larger amounts of money than intended
• Hiding your gambling activities from family, friends, or partners
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money or going into debt to fund gambling
• Experiencing mood swings or irritability when unable to gamble
• Feeling a constant urge to gamble or increasing the frequency of play
• Lying about the amount of time or money spent gambling
• Using gambling to escape problems or negative emotions
• Losing interest in hobbies and activities you once enjoyed

If you identify with any of these signs, it's important to seek help immediately.

Self-Help Tools and Control Measures

Most reputable online casinos offer tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly).
• Loss Limits: Set a limit on the amount you're willing to lose in a session or over time.
• Reality Checks: Receive pop-up reminders during play showing how long you've been gambling and how much you've wagered.
• Time Limits: Set a time limit for each gaming session to prevent extended play.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing casino platforms for a period you choose.
• Account Closure: Request permanent closure of your account if you wish to stop gambling entirely.

Use these tools to maintain healthy gambling habits and protect your wellbeing.

Support Organisations and Help Services

If you're struggling with gambling, support is available. The following organisations provide free, confidential help:

New Zealand

• Problem Gambling Foundation (PGF): Free counselling and support service for problem gamblers and their families. Phone: 0800 664 262 | Website: www.pgf.nz
• Gambling Helpline: Free phone and online support. Phone: 0800 654 655

International Support Services

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK): National self-exclusion scheme | www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (USA): www.ncpgambling.org

If You Need Help

Problem gambling is treatable, and help is available. If you or someone you know is struggling with gambling, please reach out to one of the support services listed above today. Speaking to a counsellor is free, confidential, and a positive step towards recovery. Your wellbeing matters, and there's no shame in seeking help.

Contact the Problem Gambling Foundation (PGF) in New Zealand: 0800 664 262